Gayle King is an award-winning journalist and co-host of "CBS Mornings." King interviews top newsmakers and delivers original reporting to "CBS Mornings" and all CBS News broadcasts and platforms. She ...

Generative AI tools are putting a new spin on the age-old chore of writing and consuming technical documentation. The key is knowing your audience, your purpose, and which tools to use for the job.

Abstract: Service desks are used by customers to report IT issues in enterprise systems. Most of these service requests are resolved by level-1 persons (service desk attendants) by providing ...

SAN DIEGO, Aug. 18, 2025 /PRNewswire/ -- Cireson, a leading provider of IT Service Management solutions built natively for Microsoft 365, is proud to announce the winners of the 2025 Cireson ITSM ...

Agencies often struggle with aging legacy systems, manual processes, and fragmented monitoring and service tools. Modern IT Service Management (ITSM) provides automation and self-service capabilities ...

Flowserve's merger with Chart Industries was called off, resulting in a $266M termination fee and a refocus on its standalone business. Q2 results were uninspiring in terms of bookings and sales, but ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

Make sure your people and your technology work well together. by Thomas H. Davenport and Thomas C. Redman When Mars Wrigley decided to digitize its supply chain, it invested in several AI and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The concept of information technology service management (ITSM) has been around for many ...