Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call ...

Troops are using games to sharpen their 'war-fighting readiness' with computer game skills proving increasingly useful because of the widespread usage of drones in conflict. General Sir Tom ...

TCS believes bringing TPG as a strategic investment partner will help drive stronger returns to its shareholders, reduce its capital outlay, and create long-term value for the data center platform.

Purdue University researchers have demonstrated what they call a “photonic transistor” that operates at single-photon intensities. Their findings, published in the journal Nature Nanotechnology, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

A proposed 4.4-gigawatt natural gas-fired power plant south of Homer City, intended to power a nearby data processing center, is drawing scrutiny over its possible massive water demands on a local ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Cleveland Browns rookie quarterback Dillon Gabriel has already made a strong impression on the team's coaching staff as he prepares for his first career NFL start. NFL Network's Ian Rapoport reported ...

Super Micro Computer, Inc. is a key AI infrastructure enabler, trading at an attractive valuation despite rapid growth and a strong Nvidia partnership. SMCI leads in delivering turnkey AI data center ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...