Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Both the TTC employee and the customer involved in a stabbing at Dundas subway station have now been charged after police say ...

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

As numerous officials report experiencing problems accessing digital tools for the scheme, outsourcer and Cabinet Office ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Ottawa County recently recognized Catalina Garza, Road Patrol Deputy, for outstanding customer service. Deputy Garza was ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

The government on Tuesday said that the guidelines issued by the Reserve Bank of India (RBI) on customer services in banks ...

Scammers nearly stole an Apple account by exploiting the support system with authentic-looking tickets and phone calls, users ...

The new AI assistant being tested is designed to offer more personalized help with things like account recovery, managing ...