Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Dozens of people around the county have been left thousands of pounds out of pocket after a shed company shut down suddenly. Sheds & Shelters in Lenham has been criticised by customers after failing ...

While automation and online tools will continue to grow, voice interactions remain central in markets where relationships drive business.

A Singaporean pet groomer who called a customer “stingy b***h” has now doubled down on the attack, claiming that the customer deserved to be insulted ...

The workers at GlitterLab, a company producing Christmas decorations in southern Poland, vow to turn those fantasies into ...

A coalition of nursing and other health care organizations are pushing back against a Trump administration plan that could ...

A disabled man was left feeling angry and cold after his heating broke down, only to be told that he was not an emergency.

Some New Orleanians wonder if Waymo can safely operate in a town with notoriously bad streets, endless construction and a ...

United Nations climate talks in Brazil have reached a subdued agreement to deliver more money to countries hit hardest by climate change to help them adapt to extreme weather’s wrath. But ...

Pensioners living in two Walsall tower blocks feel like ‘second class citizens’ after a social landlord quadrupled their ...

Joe Novak’s Facebook pinged last year with a friendly message from a stranger. Little did he know it was the start of an ordeal that would tear his life apart.

A Florida-based company is charging military veterans as much as $20,000 for help with disability claims, even though the VA ...