Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

SunTrust Banks Inc. is launching an enterprisewide help desk application that it expects to allow its 27,500 employees to reset their own network passwords over the Internet. The effort should pay for ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

ManageEngine has launched the ServiceDesk Plus iPhone app that incorporates voice-recognition technology for IT professionals so they can make commands, dictate notes and do any number of other tasks ...

Mhelpdesk is fielding a message to small businesses: help us help you. Headaches can ensue when businesses use separate applications to manage the daunting inflow and outflow of service tickets, ...

A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ...

Salesforce.com today unveiled Desk.com, a new help desk platform with a focus on "a social and mobile world." The company said that Desk.com "enables businesses to deliver personal customer service by ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

ManageEngine, a real-time IT management company, has released theServiceDesk Plus-MSP iPhone app, a voice-enabled mobile app for managed service providers (MSPs) running an IT help desk. The ...

A small medical clinic in Europe is using an iPhone app on the OTRS open-source service platform to manage patient interactions. The app allows help desk staff members using OTRS--an open-source ...

Atlassian said Tuesday that it's buying Halp, makers of a software platform that turns internal service desk tickets into conversational threads within Slack. Financial terms of the deal were not ...