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Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week. Are learning management systems going to boost institutions' learning strategies?

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator ...

Johannesburg, June 29, 2021 – The collaboration between IFS and Microsoft is enabling South African businesses to realise efficiencies, benefit from innovation and develop new products and services to ...

Microsoft's sales chief, Judson Althoff, is revamping his unit to make it more AI-focused, according to an internal memo viewed by Business Insider. Althoff, the company's chief commercial officer, ...

As Microsoft (NASDAQ:MSFT) begins its new fiscal year, the tech giant has announced fresh layoffs impacting employees in customer service, support, and sales, according to multiple media sources.

Judson Althoff, Microsoft's Executive Vice President of Worldwide Commercial Business, is getting even more responsibility and power with the latest mini-reorganization at the company. Announced ...

Microsoft CEO Satya Nadella is naming one of the company’s top executives to an even bigger role, and redefining his own job in a new effort to capitalize on the AI revolution. Judson Althoff, a ...

Every time Ashley publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

Judson Althoff, a 12-year veteran of Microsoft, was just named CEO of its commercial business under a leadership restructuring designed to free up Microsoft CEO Satya Nadella to focus more on the ...