Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...
CRN

AWS Enters The Contact Center Customer Service Arena With Amazon Connect

Amazon.com is getting into the contact center service business with Tuesday's announcement that it will make its contact center service technology available to other businesses. Amazon said the new ...
No Jitter

AWS Delivers AI Services for Contact Center Partners

In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...
Business Wire

AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...
CMS Wire

SAS Customer Intelligence 360 Launched in AWS Marketplace

SAS ® Customer Intelligence 360 is now available to purchase in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test ...
CRN

AWS Boosts MSP Partner Incentives: ‘It’s On Steroids Now,’ AWS Programs Leader Says

AWS MSP partners financial incentives boosted for AI services, cybersecurity, federal government customer deals and AWS cloud ...
TechCrunch

AWS launches Amazon Connect, productizes Amazon’s in-house contact center software

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...